Business Operations & Cost Control Lead

Business Operations & Cost Control Lead

Company: dispatch. — specialty coffee / breakfast / goods

Location: Bingin, Uluwatu, Bali

Employment: Full-time, on-site

Reports to: Business Owners

About dispatch.

Dispatch is a new specialty coffee and breakfast café in Uluwatu. We focus on excellent coffee, good food, warm hospitality and efficient operations.

We're looking for a smart, organized and analytical person to help build and maintain the systems behind our business.

This is a hands-on role for someone who enjoys working with numbers, solving problems, improving processes and taking responsibility.

Key Responsibilities

1. Purchasing & Supplier Management

• Coordinate purchasing with the Restaurant Manager, Kitchen Lead and Head Barista.
• Maintain supplier records, prices, contacts and payment details.
• Compare supplier prices and identify opportunities to reduce costs.
• Track purchase orders, invoices, deliveries and outstanding payments.
• Make sure purchases are properly documented and approved.

2. Inventory & Cost Control

• Maintain accurate inventory records for food, beverages, packaging and other supplies.
• Coordinate regular stock counts with the kitchen and bar teams.
• Investigate stock differences, wastage and unusual consumption.
• Monitor ingredient costs, supplier price changes and product margins.
• Help reduce waste, unnecessary spending and stock shortages.

3. Systems & Data Management

• Maintain accurate product, purchasing, inventory and costing data in Quinos and other business systems.
• Keep operational records organized and up to date.
• Work with management to improve workflows and reduce unnecessary manual work.
• Identify data errors and follow through until they are resolved.

4. Reporting & Business Performance

• Prepare simple weekly reports covering sales, purchasing, inventory, costs and operational issues.
• Monitor key performance indicators and highlight unusual trends.
• Identify problems, investigate their causes and recommend practical solutions.
• Provide accurate information to help the owners make business decisions.

5. Administration & Process Improvement

• Maintain organized supplier contracts, invoices, operational documents and records.
• Coordinate with the accountant when financial documents or information are required.
• Help create and maintain simple operating procedures.
• Identify inefficient processes and take ownership of improving them.
• Follow up on outstanding administrative tasks without needing constant supervision.

What We're Looking For

Required

• Strong analytical and problem-solving skills.
• Excellent Excel or Google Sheets skills.
• Highly organized, accurate and detail-oriented.
• Comfortable working with business software and learning new systems.
• Able to work independently, manage priorities and take ownership.
• Good communication skills in English and Bahasa Indonesia.
• Proactive attitude — notices problems and works to solve them.

Preferred

• Experience in F&B operations, purchasing, inventory, cost control or business administration.
• Experience working with POS or inventory management software.
• Understanding of basic restaurant costs, margins and stock management.
• Experience creating reports or improving business processes.

Direct restaurant inventory experience is an advantage, but strong analytical ability, willingness to learn and ownership are more important.

Working Relationships

You will report directly to the business owners and work closely with the Restaurant Manager, Kitchen Lead and Head Barista.

The Restaurant Manager remains responsible for daily restaurant operations, staff management and guest service.

Your focus will be on purchasing, inventory, business systems, reporting, administration and process improvements.

What Success Looks Like

Within your first three months, we expect:

• Reliable and organized purchasing and inventory records.
• Regular stock counts and clear reporting of discrepancies.
• Accurate supplier, product and cost information.
• Useful weekly reports delivered on time.
• Better visibility into costs and operational performance.
• Measurable improvements in administrative and operational processes.

We're looking for someone who wants to help build a well-run business, not just complete assigned tasks.