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Customer Experience Supervisor

Arya Noble
Diposting: 11 Mei 2026
Lamar Sekarang di LinkedIn

Detail Lowongan

Lokasi
Jakarta Selatan
Fungsi
Customer Service
Gaji
Gaji Dirahasiakan

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Deskripsi Pekerjaan

Do you embrace your love and passion for the following activities?

  • Analyze the performance of client care related to customer journeys in collaboration with area leaders, providing operational insights to enhance the customer journey.
  • Conduct training needs analysis and design tailored training modules for the operational team to uphold an engaging and enjoyable customer journey, with clear and measurable training objectives.
  • Deliver training sessions to the clinic team, including new hires and clinic leaders, ensuring they understand the customer journey flow and company values to support consistent implementation in daily operations.
  • Develop customer experience standards aligned with the company’s vision and business needs, serving as a guide for the clinic team in delivering excellent service.
  • Stay updated on beauty industry trends related to customer service to identify new opportunities for enhancing the customer journey.
  • Foster strong relationships and effective collaboration with internal and external stakeholders to support the achievement of business objectives.
  • Monitor and evaluate program implementation, target achievement, and clinic customer satisfaction performance to ensure alignment with planned goals.
  • Supervise and assess team members' performance to ensure their output meets business requirements and maintains operational excellence.
  • Prepare detailed training reports for relevant leaders, showcasing the outcomes and success of training initiatives.


Does it match your criteria?


  • Bachelor’s degree in Management, Marketing, Hospitality, or a related field.
  • 2 - 3 years of experience in Service Assurance within the FMCG, Beauty, Dermatology, or Healthcare industries.
  • Strong understanding of training and customer journey management.
  • Proficient in Customer Service Management, Training Delivery, Learning Management, and Audit Management.

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Profil Perusahaan

Arya Noble

Jakarta Selatan

Rumah Sakit dan Pelayanan Kesehatan, Praktisi Medis
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