Customer Relationship Officer

Customer Relationship Officer

About the Role

As a Customer Relationship Officer, you will be the face of Mazda in building and maintaining strong relationships with our customers. This role goes beyond simple follow-ups—you will ensure every customer enjoys a premium, personalized, and memorable experience aligned with Mazda’s brand standards.

Key Responsibilities

• Build and maintain strong, long-term relationships with Mazda customers
• Conduct after-sales follow-ups (service & vehicle purchase) to ensure customer satisfaction
• Handle customer inquiries and complaints professionally with a solution-oriented approach
• Manage and maintain accurate customer database (CRM)
• Collaborate with Sales and Aftersales teams to enhance overall customer experience
• Execute customer engagement activities (events, calls, service reminders, etc.)
• Monitor and improve Customer Satisfaction Index (CSI) and customer loyalty

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in any field
• 1–2 years of experience in Customer Service, Customer Relationship, or Hospitality (automotive industry is a plus)
• Strong communication skills with a friendly and empathetic approach
• Well-groomed and professional appearance
• Proven ability to handle complaints effectively and provide solutions
• Detail-oriented with good data management skills
• Able to work both independently and in a team

Nice to Have

• Experience in automotive, especially premium or luxury brands
• Familiarity with CRM systems
• Passion for customer experience and service excellence