Senior Data Analyst - PayLater
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Detail Lowongan
- Fungsi
- Customer Service
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Join DayOne – Shaping the Future of Data Infrastructure
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.
As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.
Job Summary
We are looking for a detail-oriented and customer-focused Customer Success Specialist to support the Customer Success Manager in delivering high-quality services and projects to our clients. This role plays a key part in coordinating daily operations, assisting with project execution, and ensuring service delivery meets contractual and internal standards. The ideal candidate will be an excellent communicator, highly organized, and capable of working collaboratively across teams to enhance customer satisfaction and operational efficiency.
Key Responsibilities
Customer Engagement & Support
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.
As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.
Job Summary
We are looking for a detail-oriented and customer-focused Customer Success Specialist to support the Customer Success Manager in delivering high-quality services and projects to our clients. This role plays a key part in coordinating daily operations, assisting with project execution, and ensuring service delivery meets contractual and internal standards. The ideal candidate will be an excellent communicator, highly organized, and capable of working collaboratively across teams to enhance customer satisfaction and operational efficiency.
Key Responsibilities
Customer Engagement & Support
- Assist in managing customer communications, ensuring timely and professional responses to inquiries and issues.
- Support relationship-building efforts by preparing customer-facing documentation and maintaining accurate records.
- Track service performance against SLAs and assist in preparing regular reports and dashboards.
- Coordinate with internal teams to ensure smooth service operations and timely issue resolution.
- Support the Customer Success Manager in managing project schedules, documentation, and stakeholder communications.
- Assist in tracking project milestones, procurement activities, and risk identification.
- Maintain organized records of service and project activities in line with audit and compliance requirements.
- Support adherence to ITIL standards and internal governance procedures.
- Liaise with internal departments such as operations, network, IT services, and construction to facilitate task execution.
- Help coordinate meetings, follow-ups, and action items across teams to ensure alignment and progress.
- Possess bachelor’s degree; Major in Project Management, Engineering or related discipline.
- At least 1 year work experience in DC industry/MEP Consultancy/Construction industry but fresh graduates are encouraged to apply.
- Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
- Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
- Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
- An adept conflict mediator and a trustworthy client advisor.
- Good logical thinking with problem analysis and solving skills.
- Working proficiency in English is preferred; a second language is a plus to communicate efficiently with clients from different regions.
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.
Tentang Posisi Customer Success Specialist
Customer Success Specialist di DayOne adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Customer Success Specialist di DayOne
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Success Specialist di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang DayOne: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Success Specialist, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Success Specialist.
Persiapan Interview untuk Posisi Customer Success Specialist
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Success Specialist, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi DayOne bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Customer Success Specialist di DayOne?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Customer Success Specialist?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter DayOne.
Apakah lowongan Customer Success Specialist ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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